Now work will be done after lunch: Bank employees cannot avoid you by saying this, complain if you say so; Understand the rights of bank customers

It was two days ago. Went to the bank to make challan with my friend. When I reached the counter, there was no employee present there. After that I went to the second counter. The employee present there said that it is time for lunch, madam, will come later. On the other hand, I was getting late to go to the office.

Now what to do….. Then I started doing research and came to know that no bank can make its customers wait in the name of lunch. Along with this, I got to know more about the rights of the customers.

So thought today, in the news of need, let me share with you the rights of customers related to banking service, so that you do not have to face such problems. Let's start...

Bank employees cannot go to lunch together

RBI had said in response to an RTI that bank officials cannot go for lunch together. They can take a lunch break one by one. During this, normal transactions should continue. It is against the law to make customers wait for hours.

If the employee is late then there will be a complaint immediately

If bank employees make you wait for hours in the name of lunch, do not talk to you well or are late in work, then you can complain to them.

For redressal of customer complaints, some banks maintain registers for recording complaints. Here you can file a complaint.

If the register does not work, then you can also complain about that employee to the bank manager or nodal officer.

Apart from this, there are usually Grievance Redressal Forum in every bank to deal with the complaints of the customers. They also solve the problem of the customer.

How can a customer complain against a bank employee in the Grievance Redressal Forum?

The purpose of the Grievance Redressal Forum is to resolve any customer complaint. Therefore, you can complain by taking the Grievance Redressal Number of the bank. You can also email if you want.

Now the question arises that from where will I get the number?

You can get the Grievance Redressal number from the website of the respective bank. If you want, you can also get the number by calling the customer care of the bank.